top of page

Coaching Contract Terms

Coaching Contract Terms

 

SERVICES

  • Both coach and client agree to be on time and fully attentive during each session, for the duration of the session.

  • The client’s dreams and goals will shape the direction of the actual coaching sessions. The client, not the coach, will walk from each session with self-initiated action steps. The coach is not responsible for the outcomes that the client achieves.

  • Clients are free to email the coach anytime during the package window. The coach may respond to emails as able, but email correspondence is not a part of the contractual agreement. The only committed time expectation is the scheduled coaching sessions.

  • Occasionally, the client may need to cancel or reschedule a session, which can be done via the calendar appointment or booking link. The client does not need to email or call the coach, simply use the cancel/reschedule link. If the coach needs to cancel a session, he will contact the client via email or phone with as much advanced notice as possible, and cancel the calendar appointment. Sessions cancelled by the coach or client can be rescheduled at the client’s convenience and will not be forfeited if used within the package window (i.e. six months, twelve months).

  • Clients are responsible for scheduling their sessions using the booking link provided by the coach. Normal booking hours are weekday afternoons and Wednesday evenings. If the client is not available during those hours, they may request additional times with the coach before purchasing sessions.

 

PAYMENTS

  • All payments will be made at www.GreatLeadership.Training/pricing-plans

  • All sessions purchased in a “package” must be used within the package window. (i.e. 12 months, etc.) Any unused sessions will be forfeited without refund.

  • Month-to-month pricing plans can be cancelled by the client at any time. Any unused sessions within the month will be forfeited. If the coach has to cancel a session that the client cannot reschedule within the same month, the session will be credited to the following month.

 

REFUND POLICY

  • No refunds will be issued for any reason on month-to-month payment plans.

  • For package deals, if you are unsatisfied with the coaching, you may request a refund of any unused sessions within 30 days of the original purchase. All refund requests must be emailed to info@greatleadership.training and including the reason for the requested refund. Refunds will ONLY be given for unused sessions. 

  • In the unlikely event that the coach is unable to fulfill the obligations of the contract (illness, death), the cost of unused sessions will be returned to the client.

 

ADDITIONAL INFORMATION

  1. Confidentiality. It is essential to the coaching relationship that can share openly and honestly, thus coaching conversations are entirely confidential, unless the release of information is otherwise authorized or requested by the client, or the client has indicated that they plan to do harm to themself or others, or the release of information is required by law.

  2. What Coaching IS, and what it IS NOT. Coaching helps you clarify your vision, identify and overcome obstacles, and take action! It gives your dreams wings to fly. Unlike counseling (which focuses on the past), coaching causes you to look forward to a bright future. Unlike consulting (which brings in a subject matter expert to tell you what to do), coaching brings out the genius inside of you to do what you are dreaming about. By signing below, clients understands the difference between coaching and other forms of professional guidance (such as counseling or consulting).

  3. Release of Liability and Waiver of Claims. By entering into this Agreement, the Client acknowledges that Jarod Osborne provides leadership coaching services that are educational and developmental in nature. The Client understands that coaching is not a substitute for legal, financial, medical or psychological advice. The Client assumes full responsibility for any actions taken or decisions made based on the coaching relationship. To the fullest extent permitted by law, the Client hereby releases, waives, and discharges the Coach from any and all liability, claims, or causes of action arising out of or related to any loss, damage, or injury that may be sustained by the Client or their business as a result of these services. The Client agrees not to bring any legal action against the Jarod Osborne, any of his employees, associates or affiliates, for any perceived failure to achieve specific results or for any consequential damages resulting from the coaching process.

bottom of page